Complaints
Tell us what went wrong and you will get a straight answer.
If something about CHKT or this site has gone wrong, tell us and we will put it right or explain honestly why we cannot.
How to complain
Write to complaints@lightmorphic.com. Say what happened, what you expected instead, and what you would like done about it. If it concerns the app, the version number and your phone model help a great deal.
What happens next
It reaches Lightmorphic Ltd directly. You will get a reply within a week. If the answer needs more work than that, you will still hear from us within a week, with what is happening and when to expect the rest.
Other routes
A bug or a feature request can go to complaints@lightmorphic.com. A security problem should go to the same address marked as such, rather than anywhere public, so it can be fixed before it is described. A complaint about how your information is handled can also go to the Information Commissioner's Office at ico.org.uk.